Cancellation Policy

Effective Date: May 31, 2026 Last Updated: May 31, 2026 Operated by: GenXcd | Christopher Durbin Business Address: 5900 Balcones Drive, Austin, TX 78731 Contact: contact_us@genxcd.com

1. Overview

This Cancellation Policy governs subscription cancellations and refunds for all GenXcd products and services. By subscribing to any GenXcd product, you agree to the terms outlined in this policy.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time by:

• Navigating to Settings > Subscription > Cancel Subscription within the app, or

• Contacting us at contact_us@genxcd.com with the subject line "Cancel Subscription"

2.2 When Cancellation Takes Effect

Cancellations take effect at the end of your current billing period. You will retain full access to the Service until that date. You will not be charged again after cancellation is confirmed.

2.3 No Partial Refunds for Unused Time

We do not provide prorated refunds for unused days within a billing period unless required by applicable law.

3. Refund Policy

3.1 Monthly Subscriptions

Monthly subscribers are not eligible for refunds on the current billing cycle. Your access continues until the end of the paid period.

3.2 Annual Subscriptions

Annual subscribers who cancel within 7 days of their initial purchase or annual renewal date are eligible for a full refund, provided no significant usage has occurred. Refund requests must be submitted to contact_us@genxcd.com within the 7-day window.

3.3 Free Trial Cancellations

If you cancel during a free trial period, you will not be charged. No refund is necessary as no payment was collected.

3.4 Exceptions

Refunds may be considered outside of the above policy at GenXcd's sole discretion in cases of:

• Documented technical failure that prevented access to the Service for an extended period

• Accidental duplicate charges

• Other circumstances deemed appropriate by GenXcd

4. Session Cancellation (Psychic-OS)

This section applies to client session appointments booked through Psychic-OS.

4.1 Client-Initiated Cancellations

• Clients may cancel or reschedule a session up to 24 hours before the scheduled appointment without penalty

• Cancellations made less than 24 hours before the session may be subject to a cancellation fee at the practitioner's discretion

• Cancellation terms may vary by practitioner — review the individual practitioner's booking page for their specific policy

4.2 Practitioner-Initiated Cancellations

• Practitioners who cancel a confirmed session are expected to notify the client as soon as possible

• Practitioners are encouraged to offer a reschedule before cancelling outright

• GenXcd is not responsible for disputes between practitioners and clients regarding session cancellations

4.3 No-Shows

• Clients who do not attend a scheduled session without prior cancellation may be charged a no-show fee at the practitioner's discretion

5. Account Deletion

Deleting your account is separate from cancelling your subscription. If you delete your account:

• Your subscription will be cancelled immediately

• Your data will be permanently deleted within 30 days

• You will not receive a refund for any remaining subscription period unless you are within the eligible refund window under Section 3

6. How to Request a Refund

To request a refund, email contact_us@genxcd.com with:

• Your account email address

• The subscription plan and billing date in question

• The reason for your refund request

We will respond within 5 business days and process approved refunds within 7-10 business days to your original payment method.

7. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Material changes will be communicated via email and/or in-app notice at least 14 days before taking effect.

8. Contact Us

GenXcd Christopher Durbin, Founder & CEO 5900 Balcones Drive, Austin, TX 78731 Email: billing@genxcd.com Website: genxcd.com